Host Interface Tools

Note: Interaction Host Recorder does not natively include SSL encryption and authentication support. In CIC 3.0, you could use NetManage (now MicroFocus) OnWeb Web-to-Host to take advantage of these SSL options. MicroFocus no longer packages the required DLLs for SSL encryption and authentication support in their product line. Therefore, Interaction Host Recorder no longer supports these SSL options. CIC and PureConnect releases after CIC 4.0 do not include the Host Server license and do not support the ability to use the SSL encryption and authentication. Genesys recommends that you convert to a SOAP or REST solution instead of using Host Interface tools.

The host interface sends instructions through the host server to the host. High-level tools send commands based on the contents of the published host profile. Low-level tools can send commands directly and do not require the detailed instructions from the host profile.

This section includes the following topics:

• High-Level Tools
• Low-Level (“Micro Control”) Tools