Set access permissions for the EmailConfig.Views Add-In

Oracle Service Cloud assigns access permissions to user groups (roughly equivalent to PureConnect queues) that it calls profiles. For example, one profile can apply to all members of the sales team, while another can apply to technical support representatives.

Any user in a profile has all the access permissions assigned to that profile. Only users who are members of profiles with access can use the PureConnect EmailConfig.Views Add-In.

Note:
Your Oracle Service Cloud administrator must create all relevant profiles before you can set access permissions for the PureConnect Media Bar and the EmailConfig.Views Add-In.

To set access permissions:

1. In the Add-In Manager tab, click the add-in you want to set permissions for.

2. Click Profile Access in the ribbon.

3. Under Allowed interfaces for <profile name>, select the check box for each profile you want to have access to the highlighted add-in.

4. Click Save on the ribbon.