IC Subsystem Certificates

Genesys is the authority behind the certificates installed by default with CIC. If you use the provided subsystem certificates, they require little configuration. If you choose to use your certificate authority (CA), it requires extra configuration.

• CIC Servers automatically use TLS protocol-enabled connections and public/private key certificates for communication with remote subsystems. For example, communications between CIC Servers, Interaction Media Servers, and ASR servers all use secure, encrypted TLS connections with digitally signed certificates for secure validation between them.

• These certificates should be trusted in IA for communication.

• Genesys installs its server group (root) certificate authority that issues certificates to all authorized remote connections and applications.

• Switchover Server pairs must use the same server group (root) certificate and private key so remote connections can have immediate access to both the primary and backup servers.

• Multi-site CIC Servers that do not share common subsystems each have their server group (root) certificate to issue private keys to the local subsystems at each site.