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Genesys End of Life Products
Genesys has set an end of life (EOL) policy unique to its innovative software but sensitive to the challenges caused by the end of life of software. Click here to review the worldwide End of Life policy that applies to Genesys PureConnect on-premises and cloud products. See below for the Terms and Definitions used on this page. See the PureConnect Maintenance and Support Cycle page for explanation of software updates and support.
SPECIAL NOTICE:
PureConnect EOL has been announced. Please proceed here for the announcement.
PureConnect (Customer Interaction Center (CIC))
| Version | Last Order Date (LOD) | End of Maintenance (EOM) | End of Support (EOS) |
|
2022 R1 and Newer |
End of sale: 1 Jan, 2024 End of Renewal: 1 Aug, 2024 |
31 July, 2025 |
31 July, 2025 |
|
CIC 4.0/2021 R4 and Earlier |
End of Sale: 1 Jan, 2024 End of Renewal: 1 Aug, 2024 |
Software updates are provided to six most current product versions. This can range in time from 18 months to 2 years. |
3 years from the release date of the product version |
|
CIC 3.0 |
31 December, 2013 |
31 December, 2016 |
1 July, 2018 |
|
CIC 2.4 |
26 June, 2008 |
31 July, 2012 |
1 July, 2018 |
|
CIC 2.3.1 |
7 April, 2007 |
7 April, 2010 |
7 April, 2017 |
|
All versions prior to CIC 2.3.1 |
No Longer Supported |
|
|
*Note: This policy starts with 4.0 SU6. 4.0 SU5 and earlier do not apply and are no longer eligible for software updates.
Enterprise Interaction Center (EIC))
|
Version |
Last Order Date (LOD) |
End of Maintenance (EOM) |
End of Support (EOS) |
|
EIC 2.4 |
26 June, 2008 |
31 July, 2012 |
1 July, 2018 |
|
EIC 2.3.1 |
7 April, 2007 |
7 April, 2010 |
7 April, 2017 |
|
All versions prior to EIC 2.3.1 |
No Longer Supported |
|
|
Messaging Interaction Center (MIC))
|
Version |
Last Order Date (LOD) |
End of Maintenance (EOM) |
End of Support (EOS) |
|
MIC 3.0 / 4.0 |
31 December, 2013 |
31 December, 2016 |
1 July, 2018 |
|
MIC 2.4 |
30 September, 2010 |
30 September, 2013 |
1 July, 2018 |
|
MIC 2.3.1 |
30 April, 2007 |
30 April, 2010 |
30 April, 2017 |
|
All versions prior to MIC 2.3.1 |
No Longer Supported |
|
|
Other Products
| Version | Last Order Date (LOD) | End of Maintenance (EOM) | End of Support (EOS) |
|
e-FAQ 2.3.1 |
30 June, 2014 |
30 June, 2017 |
30 December, 2018 |
|
Interaction Monitor 1.0 |
1 September, 2015 |
1 September, 2018 |
1 March, 2020 |
|
IC Legacy Integration for Salesforce Web |
~7 Feb, 2017 |
8 May, 2018 |
8 November, 2018 |
|
IC Legacy Integration for Salesforce Desktop Client |
End of Life: 31 December, 2016 With the Spring 2015 Release, Salesforce has ended support of the CTI Toolkit. For additional questions, see CTI Toolkit End of Support KB |
||
|
Interaction Gateway Gen 2 |
30 August, 2016 |
28 February, 2018 |
30 August, 2019 |
|
Interaction Edge-Gateway software |
30 July, 2016 | 1 May, 2018 | 1 November, 2019 |
|
Interaction Edge hardware |
30 July, 2016 | 1 May, 2018 | 30 July, 2019 - end of warranty |
|
SIP Station II |
30 March, 2018 | 30 March, 2020 | End of RMA support on 30 March, 2021, or until RMA stock is exhausted |
|
Zendesk Integration |
25 February, 2018 | 25 February, 2019 | 25 August, 2020 |
| Interaction Web Portal / Interaction Marquee (Features Impacted) | 31 July, 2021 | 31 July, 2021 | 12 October, 2021 |
| Interaction Desktop Microsoft Outlook Add-in | 30 September, 2020 | 30 September, 2021 | 31 January, 2022 |
Interaction Process Automation (IPA)
| Version | End of Maintenance (EOM) |
|
Interaction Process Automation (PASv1) |
31 December 2016
|
Interaction Client Web Edition
|
Version |
Last Order Date (LOD) |
End of Maintenance (EOM) |
End of Support (EOS) |
|
Interaction Client Web Edition (ICWebClientEdition_YYYY_RX.msi) |
NA |
1 November, 2018 |
1 May, 2020 |
|
Interaction Client Mobile Web Edition |
NA |
1 November, 2018 |
1 May, 2020 |
Other Features
|
Feature |
End of Feature Announcement |
Last PureConnect Release |
End of Support (EOS) |
|
PureCloud Directory View in PureCloud for CIC integration |
23 April, 2019 |
PureConnect 2019 R2 |
30 June, 2019 |
| Interaction Administrator Web Edition |
25 August, 2020 |
PureConnect 2020 R4 |
2 February, 2021 |
| GroupWise 2012 email integration |
2 October, 2020 |
PureConnect 2017 R3 |
2 May, 2020 |
| Domino 9.0.x email integration |
2 October, 2020 |
PureConnect 2018 R4 |
21 August, 2021 |
| AI-Powered forecasting and scheduling |
30 April, 2021 |
PureConnect 2021 R4 |
31 December, 2021 |
|
Loquendo Upgrade to Nuance ASR / TTS (v 2.0) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance 8.5 Speech Recognition (v 8.5) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance NDM (v 5.x) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance Recognizer 9 (v 9) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance Speech Development (v 8.5) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance Vocalizer 5 (v 5) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance Vocalizer Studio (v 5) |
30 June, 2021 |
30 June, 2021 |
|
|
Nuance Recognizer 10 (v 10) |
30 June, 2021 |
30 June, 2022 |
|
|
Nuance Vocalizer 6 (v 6) |
30 June, 2021 |
30 June, 2022 |
|
|
Whatsapp feature in PureConnect |
3 August, 2023 |
PureConnect 2023 R3 |
31 December, 2023 |
LOD - Last Order date: The ultimate date on which any additional units of an EOL product can be ordered. On and after the LOD, no new quotes for such units will be issued or accepted.
EOM - End of Maintenance: From this date, no releases (fixes, updates, etc.) will be available for an EOL product.
EOS - End of Support: From this date, all Genesys Maintenance and Support obligations cease.