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Packaged Hardware

Packaged Hardware includes the following items:

  • Servers that you can purchase from Genesys with preinstalled software, such as Customer Interaction Center (CIC), Interaction Media Server, and Interaction SIP Proxy.

  • SIP telephones designed for agents.

  • (End-of-Life) Interaction Edge media gateway.

Packaged Hardware Documentation

Interaction Application Server Installation and Configuration Guide

Interaction Media Server Appliance Installation and Configuration Guide

CIC Server Installation and Configuration Guide

Interaction Edge Installation and Configuration Guide

 

Administrator

Factory Image Restoration Procedures Technical Reference

Interaction SIP Proxy Technical Reference

 

 

Agent Features

Interaction SIP Station I and II Quick Reference Cards