Packaged Hardware

Packaged Hardware includes the following items:

• Servers that you can purchase from Genesys with preinstalled software, such as Customer Interaction Center (CIC), Interaction Media Server, and Interaction SIP Proxy.

• SIP telephones designed for agents.

	Packaged Hardware Documentation	Interaction Application Server Installation and Configuration Guide Interaction Media Server Appliance Installation and Configuration Guide CIC Server Installation and Configuration Guide
	Administrator	Factory Image Restoration Procedures Technical Reference Interaction SIP Proxy Technical Reference
	Agent Features	Interaction SIP Station I Quick Reference Card  Interaction SIP Station II Quick Reference Card