• Contents
  • Index

Welcome to the CIC 2017 R2 Documentation Library

The CIC Documentation Library merges available help systems, installation and configuration, and other reference documents into a single searchable unit.   

The Table of Contents order is a logical sequence of documents based on content, beginning with pre-installation information and installation/configuration procedures, followed by component-specific help and other reference information.  


  • To quickly find specific content, enter a term or keyword to search across the entire library. Click here for help on searching.

  • Be sure to check the documents listed in the highlighted Technical Reference DocumentsTechnical Reference Documents section. Technical Reference Documents contains a broad range of installation and reference documents covering various IC features and components. If you cannot find a document elsewhere in the CIC Documentation Library, look for it here.

  • For the most recent CIC Documentation Library, check the Interactive Intelligence documentation website at:

  • The CIC printable documentation provides print versions in .pdf format of the CIC help systems. The source files for the quick reference guides are also available in .docx, .vsd, or .pub formats for partners who want to make their own customized versions of these documents.