Co-browse Configuration and Setup Overview
Check the Co-browse requirements.
Sign up for PureCloud Engage 3 and arrange for billing.
Set up the PureCloud for CIC integration. See the PureCloud for CIC Administrator's Guide in the CIC Resource Center.
Note: Setting up the PureCloud for CIC integration automatically creates a PureCloud organization that is paired with your CIC user information.
In PureCloud Administration, assign the Engage User role to selected agents. Assign the Engage Supervisor role to one or more selected supervisors.
In Interaction Administrator, assign the Customize Client Security right to selected CIC agents.
Requirement: In order to display the Co-Browse view in Interaction Connect, agents need the Customize Client Security right.
Enable the co-browse feature on your company website.