Interaction Connect Help
Co-browse Configuration and Setup Overview
Check the Co-browse requirements.
Sign up for PureCloud Engage 3 and arrange for billing.
Set up the Genesys Cloud for PureConnect integration. See the Genesys Cloud for PureConnect Administrator's Guide in the PureConnect Resource Center.
Note: Setting up the Genesys Cloud for PureConnect integration automatically creates a PureCloud organization that is paired with your CIC user information.
In PureCloud Administration, assign the Engage User role to selected agents. Assign the Engage Supervisor role to one or more selected supervisors.
In Interaction Administrator, assign the Customize Client Security right to selected CIC agents.
Requirement: In order to display the Co-Browse view in Interaction Connect, agents need the Customize Client Security right.
Enable the co-browse feature on your company website.