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Pick Up or Reopen an Email Message

Requirements: See Pickup.

You pick up or reopen an ACD-routed email message from My Interactions. Also, an ACD-routed email message may open automatically, if your user information in Interaction Administrator is configured to Auto-Answer ACD Interactions.

To pick up or reopen an ACD-routed email message, do one of the following:

Tip: To create, view, or reply to an email message, you must display the Current Interactions view. For more information, see Email and the Current Interaction View.

Related Topics

Assign Codes to an Interaction

Forward an Email Message

Reply to an E-mail Message

Transfer an E-mail Message

Working with E-mail Messages