The My Interactions Sidebar enables you to display the Dial Pad, Interaction Notes, or Interaction Log. You can also assign Account and Wrap-Up Codes to interactions and Request Assistance from your supervisor. To choose what appears in the Sidebar, click the appropriate control on the right edge of the sidebar area.
Tip: Close the sidebar area by clicking the same control used to open the sidebar.
Numbers that you click in the Dial Pad appear in the Dial a Number field.
Select a connected interaction and make notes in the Interaction Notes sidebar. To add a note to the interaction, press Enter.
The Interaction Log sidebar displays the connection and routing details for the selected interaction.
Select an interaction and assign an Account code or Wrap-Up code. Account codes are sometimes used for customer billing purposes. To assign a Wrap-Up code, you must be a member of a workgroup for which the CIC administrator has configured and activated Wrap-Up codes.
Select an ACD-routed interaction and request assistance from your supervisor.
Select an interaction and enter a Session Code in the Co-Browse sidebar. After you click Join, you see the website visitor's view of your company's webpage.