Feedback

  • Contents
 

Transfer a Call to a Directory Entry

To blind transfer using a Directory:

  1. Inform the caller that he or she is going to be transferred.

  2. Do one of the following:

    • Select an entry in the Company Directory and then the Directory toolbar Transfer button. This transfers the call to the contact's default phone number.

    • Select an entry in the Company Directory, click the down arrow on the Transfer button and then select one of the phone numbers for that contact.

Result: The call disappears from My Interactions and is transferred to the selected number.

To drag and drop blind transfer:

  1. Inform the caller that he or she is going to be transferred.

  2. Click the interaction and drag and drop it on a directory entry.

  3. In the Transfer Confirmation dialog box, click Transfer.

Result: The call disappears from My Interactions and is transferred to the selected number.

Related Topics

Drag and Drop a Call on a Name in a Directory

Transfer a Call Using a Transfer Button

Transfer a Call Using the Directory Toolbar

Transfer Button