Contents

Twitter conversations

An initial Tweet and replies form a Twitter conversation. The management of a Twitter conversation is very similar to that of a Facebook conversation. You follow the conversation and post replies where needed in the Current Interaction view. You can reply at any level in the Twitter conversation.

Also like a Facebook conversation, a Twitter conversation continues until you disconnect the interaction. Additional tweets in the same conversation thread create a new interaction.

Note: You cannot start a Twitter conversation from Interaction Connect. You can only reply.

1	The line next to the Twitter interaction icon indicates the interaction state. For example, green is connected, orange is held, red is disconnected, and light blue is alerting.
2	To pick up, place on hold, transfer, record, or disconnect a Twitter interaction, use the Queue Control toolbar buttons. The Pickup button also appears in the Current Interaction view for alerting and held interactions. Note: You cannot forward or listen to a Social Media interaction.
3	The selected interaction appears in the Current Interaction view as a Social Media conversation.
4	The name of the Twitter feed containing the initial message, comments, and replies appears here.
5	The topmost message is the initial (root) tweet in this conversation thread. Note: The root tweet always has a blue background.
6	To mark a message as "read," click the check box. This collapses this part of the conversation and hides it. You can reveal this again by clearing the check box. Note: If you refresh and reload the browser page, messages marked as "read" disappear.
7	Replies to messages are indented. When indentation reaches the limit of a useful message display, solid lines replace indentation. The length of a line indicates the level of indentation.
8	These indicate the number of unread messages above or below the currently visible part of the Twitter conversation.
9	To type a reply to a selected comment, click the Reply icon.
10	Comments made here apply to the initial tweet.
11	To post a comment on the initial tweet, click this button.