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Interaction Connect Help
View Members of a Workgroup
You can view the members of a workgroup and their statuses.
Note: For information on adding a workgroup directory view to your CIC client interface, see Add or Close Views.
To view the members of a workgroup:
- Click a Workgroup directory tab.
Result: The members of the workgroup directory and their statuses are displayed.
To call a workgroup member:
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Double-click the member’s name.
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Click any phone number in the row for the member.
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