Working with Text Messages
Requirements: Your CIC administrator must configure the Short Message Service (SMS) feature in Interaction Administrator before it is available in the CIC client. Your CIC administrator must also enable the Short Message Service plug-in for you. Your Phone Number Classification Access Control rights determine whether you can send a text message to specific classes of phone numbers (for example, Local, Long Distance or International).
SMS (Short Message Service) is the technology that enables cell phone users to exchange text messages over cell phones. The Short Message Services client feature enables CIC client users to send and receive text messages.