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Install Interaction Conference Plugins for CIC Server

The installation program named ICServer_IConferencePlugins_20xx_Rx.msi installs Interaction Conference components on the CIC server and enhances Interaction Administrator by adding the Interaction Conference container. You use the Interaction Conference configuration containers to manage general configuration setting and details about conference rooms, including virtual conference rooms. For more information about what the IC Server IConference Plugin install does, see Results of the Interaction Conference plugins Install on the CIC Server.

Switchover Considerations

Special considerations apply if you are installing this software in a switchover environment. The upgrade process makes changes to Directory Services during the install. If a switchover server is active during the install, changes made by installation are lost.

To avoid this problem, make sure the servers in the switchover environment are not in a valid switchover state. Then install this update on both the primary and secondary servers. That step prevents the switchover system from wiping Directory Services entries before they are installed on the other machine.

To install the Interaction Conference plugins and related components on the CIC server:

Note: Before you run this installation program, be sure you you have completed the initial run of IC Setup Assistant on your CIC server. This ensures the CIC database properly exists and that the Interaction Conference plugins install can update the database when it runs.

Run ICServer_IConferencePlugins_20xx_Rx.msi on the CIC server.
When the Welcome page appears, click Next.
Review the Switchover considerations. When you are ready to proceed, click Install.
The installation program starts IC Setup Assistant to apply a required database update. The subsequent dialogs require you log on to your SQL or Oracle database server to apply the update. From the Database Configuration page, click Proceed to continue.
IC Setup Assistant detects the database platform your CIC system is using and selects it. Click Next to continue.
Use your CIC database credentials to log on and allow Setup Assistant to apply the needed script to prepare for Interaction Conference. Click Next to continue.

IC Setup Assistant applies the database script and continues to install the rest of the Interaction Conference plugin and client installs.
When installation ends:

- Read the "Important Note" in the Completed dialog box.
- Click Finish to close the setup program.
- Restart the CIC server to pick up the changes.

Important Note: To activate the changes, restart the CIC server. Interaction Conference does not work until the server is restarted. Restarting is necessary only the first time you run the install. You do not need to restart following an update install.

Results of the Interaction Conference Plugins Install on the CIC Server

In addition to the database script update, the following changes occur on the CIC server after running the ICServer_IConferencePlugins_20xx_Rx.msi install.

Server Parameter

Installation adds an CIC server parameter named "Interaction Conference Support," with a value of "1." This parameter tells Interaction Administrator to display the Interaction Conference container. Do not modify this server parameter.

Client Install Share

The Interaction Conference Plugins install creates a folder that CIC users can access to install the Interaction Conference Outlook plugin. The Outlook plugin makes it possible for Outlook users to schedule a conference within an Outlook Appointment.

The install creates a directory <drive>\I3\IC\Install\InteractionConferenceMSOutlookPlugin and creates a shared directory with all users having Read and Execute permissions on the share. The shared directory is \\<CICServerName>\IC_InteractionConferenceMSOutlookPlugin and it contains the MSOutlook_ICPlugins.msi installation program.

The Interaction Conference User's Guide provides users with instructions for using the plugin.

New Subsystem in IC System Manager

Installation adds an "IConference" subsystem to CIC, which you can manage using IC System Manager. Specifically it adds a process named IConU.exe. Installation also creates keys in Directory Services that CIC uses to detect the existence of the Interaction Conference plugin for Interaction Administrator. If you run IC System Manager on the CIC server, it displays the status of the IConference subsystem, as shown. The install starts this system automatically.

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