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Standard Features

  • Conferences are created using a central browser-based application.

  • Conference support for single-event and recurring schedules (weekly, monthly, and so on).

  • Recurring conferences are modeled from Microsoft Outlook Appointment Recurrence screens.

  • Conferences support open and PIN access modes.

  • Conference creators can opt to mute any caller.

  • Multiple muting options to set per conference for attendees – enter muted, enter unmuted, or muting is not allowed.

  • Notifications for upcoming conferences can be sent using email.

  • Conference creators can designate that callers are announced by recording their names. This requirement can include both an entry and exit announcement.

  • A user (an individual who can schedule conferences) has variable access to conferences based on a configured profile.

  • Integrated Windows Authentication for user access is available.

  • Users logging on using their domain account can also include their Outlook Personal Contacts.

  • Resources are dynamically allocated to allow a conference to extend past its scheduled time. The system sees that the end time of the conference is approaching and if there are available resources that are not reserved; the conference is allowed to continue.

  • If resources are scheduled for another conference, the active conference is required to end at its scheduled time, and the conference is dropped at the end time.

  • Standard reports show conference usage. Reports are broken down to show usage across different groupings.

  • Hosts can monitor the conference to see when participants have joined, the current call status, and remote caller information.

  • The monitor page also includes call controls for the conference. Call controls include: Mute, Hold, Drop, Unmute, and Pickup.

  • Conference calls can be recorded and the recordings emailed.

  • Interaction Conference purges open conferences that have not had calls for the previous 365 days.