- Contents
Interaction Dialer Manager Help
SMS behavior type
This behavior sends an SMS message to a single recipient.
Note: Due to potential compliance issues, SMS messages cannot be sent from a Manual Calling Server.
- Name
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Type a name for the new behavior in the Name field. This can be anything you like, so long as it is unique within the policy. Genesys recommends that you use a name that describes what this behavior does when its condition is true.
- Behavior Type
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Select "SMS" to configure the options for sending an SMS message.
Details
- To
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The phone number of the recipient.
- Message
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The body of the message.
To use macros in these fields, click the Macro () button.