Contents

Dialer-Assigned Wrap-Up Codes

The table below lists only those Wrap-Up Codes that Dialer sets, along with the Wrap-Up Category and the situation in which it is set. For a full list of categories and codes, see Wrap-up Categories and Codes.

Wrap-Up Category	Wrap-Up Code	Situation
Ambiguous	Ambiguous	No determination possible.
	Ambiguous - Agent Connection Broken	Agent was disconnected.
	Ambiguous - Agent Logout	Agent exited Interaction Scripter Client without dispositioning the call.
	Ambiguous - Agent Received a New Call	Agent accepted a new call without dispositioning the previous call.
Busy	Busy	No specific determination.
	Busy - Busy Signal	Busy signal was received.
	Busy - Disconnect before Analysis	Busy signal was initially received, but call disconnected before call analysis could be performed.
	Busy - Not Reached	Busy signal was received.
	Busy - Remote Busy	Busy signal was received.
	Busy - SIT Callable	Busy signal was received.
Failure	Failure - Timeout	Call timed out.
Fax	Fax	Fax machine.
Fax	Fax - System Hang Up on Fax	Fax machine that, due to Campaign Agentless settings, is hung up on (for a non-Agentless Campaign calling mode).
Machine	Machine - Answering Machine	Answering machine detected.
	Machine - Failed to play recording.	An Agentless policy or campaign behavior failed to play a message.
	Machine	Undetermined machine.
	Machine - Recording played to Fax	Fax machine that, due to Campaign Agentless settings, receives WAV file (for a non-Agentless Campaign calling mode).
	Machine - Recording played to Machine	Answering machine that receives WAV file due to Agentless Policy Set Behavior (for a non-Agentless Campaign calling mode).
	Machine - System Hang up on Fax	Fax machine that, due to Campaign Agentless settings, is hung up on (for a non-Agentless Campaign calling mode).
	Machine - System Hang up on Machine	Answering machine that, due to Campaign Agentless settings, is hung up on (for a non-Agentless Campaign calling mode).
No Answer	No Answer	Call was not answered..
	No Answer - Answering Machine	Answering machine detected.
	No Answer - Disconnect before Analysis	Call disconnected before call analysis could be performed (for all Campaign calling modes) if the ISDN cause code is not set (happens rarely).
	No Answer - No User Responding	Unexpected call answering device (not answering machine, fax, voice, or unknown) (for all Campaign calling modes).
	No Answer - Timeout	Call timed out (CO problem).
	No Answer - User Alerting No Answer	Call picked up, but no answer.
No Lines	No Lines	There were no available lines.
No Lines	No Lines - No IP Response	There was no IP response when placing a call.
Not Reached	Not Reached	No ringback/dial tone for call.
	Not Reached - Disconnect before Analysis	No dial tone, but call disconnected before call analysis could be performed; or if ringback is detected but the call is disconnected before the call analysis can be performed.
	Not Reached	In an Edge case where the SIPCallState is Connected but the normal CallState is not, it is possible to receive <Not Reached>.
Policy Scheduled	Policy Scheduled	Call is scheduled via a callback policy behavior.
Remote Hang Up	Remote Hang Up	Call disconnected.
	Remote Hang Up - Contact Hang Up	Call disconnected by remote party before going to an Agent.
	Remote Hang Up after Transfer	Transferred call was disconnected by remote party.
	Remote Hang Up in Attendant	Call disconnected by remote party after being transferred to Attendant.
SIT Callable	SIT Callable - Disconnect before Analysis	IC_SitTypeDetected == "Disconnect before Analysis" (for all Campaign calling modes).
	SIT Callable - Ineffective Other *	IC_SitTypeDetected == "Ineffective Other" (for all Campaign calling modes).
	SIT Callable - No Circuit	IC_SitTypeDetected == "No Circuit" (for all Campaign calling modes).
	SIT Callable - No route to Destination	IC_SitTypeDetected == "No route to Destination" (for all Campaign calling modes).
	SIT Callable - Normal	IC_SitTypeDetected == "Normal" (for all Campaign calling modes).
	SIT Callable - Protocol Error	IC_SitTypeDetected == "Protocol Error" (for all Campaign calling modes).
	SIT Callable - Reorder	IC_SitTypeDetected == "Reorder" (for all Campaign calling modes).
	SIT Callable - Temporary Failure	IC_SitTypeDetected == "Temporary Failure" (for all Campaign calling modes).
SIT Uncallable	SIT Uncallable - Bad Number	IC_SitTypeDetected == "Intercept" (for all Campaign calling modes).
	SIT Uncallable - Disconnect Before Analysis	IC_SitTypeDetected == "Disconnect before Analysis" (for all Campaign calling modes).
	SIT Uncallable - Ineffective Other *	IC_SitTypeDetected == "Ineffective Other" (for all Campaign calling modes).
	SIT Uncallable - Invalid Number Format	IC_SitTypeDetected == "Invalid Number Format" (for all Campaign calling modes).
	SIT Uncallable - No Circuit	IC_SitTypeDetected == "No Circuit" (for all Campaign calling modes).
	SIT Uncallable - No IP Response	IC_SitTypeDetected == "No IP Response" (for all Campaign calling modes).
	SIT Uncallable - Number Changed	IC_SitTypeDetected == "Number Changed" (for all Campaign calling modes).
	SIT Uncallable - Reorder	IC_SitTypeDetected == "Reorder" (for all Campaign calling modes).
	SIT Uncallable - Unknown Tone	IC_SitTypeDetected == "Ambiguous" (for all Campaign calling modes).
	SIT Uncallable - Vacant Code	IC_SitTypeDetected == "Vacant Code" (for all Campaign calling modes).
	SIT Uncallable - Unknown Tone	IC_SitTypeDetected == "Unknown Tone" (for all Campaign calling modes).
Skipped	Skipped - Agent Skip	Agent presses the Skip button in Base Scripter, or transfers a call after checking the "Disposition after transfer" box.
	Skipped - Do Not Dial	Call is skipped by a ‘Do Not Dial' call routing policy behavior.
	Skipped - Policy No valid Phone Number	There is no available phone number due to Policy Set Behavior setting custom Contact Columns.
Success	Failed to play recording	Failed to play recording.
	Success	Success.
	Success - Recording played to Fax	Fax machine that receives WAV file due to Agentless Policy Set Behavior (for an Agentless Campaign calling mode).
	Success - Recording played to Live Voice	Live contact that, due to Campaign Agentless settings, receives WAV file (for an Agentless Campaign calling mode).
	Success - Recording played to Live Voice	Live contact that receives WAV file due to Agentless Policy Set Behavior (for an Agentless Campaign calling mode).
	Success - Recording played to Machine	Answering machine that, due to Campaign Agentless settings, receives WAV file (for an Agentless Campaign calling mode).
	Success - Recording played to Machine	Answering machine that receives WAV file due to Agentless Policy Set Behavior (for an Agentless Campaign calling mode).
	Success - System Hang up on Fax	Fax machine that, due to Campaign Agentless settings, is hung up on (for an Agentless Campaign calling mode).
	Success - System Hang up on Live Voice	Live contact that, due to Campaign Agentless settings, is hung up on (for an Agentless Campaign calling mode).
	Success - System Hang up on Machine	Answering machine that, due to Campaign Agentless settings, is hung up on (for an Agentless Campaign calling mode).
System Hang Up	System Hang Up	Call disconnected by system without going to an Agent.
	System Hang Up - Agent not available for callback	Own-Agent callback when Agent not available.
	System Hang Up - Attendant transfer failed	Transferring a call to an Attendant profile fails.
	System Hang Up - Failed to play recording	An Agentless policy or campaign behavior failed to play a message.
	System Hang Up - Failed to route call to agent	An Agentless behavior failed to route a call to an agent.
	System Hang Up - Failed to send fax	An Agentless policy or campaign behavior failed to send a fax.
	System Hang up after Transfer	Transferred call was disconnected by the system.
	System Hang Up in Attendant	Call disconnected by system after being transferred to Attendant.

*What is Ineffective Other?

"Ineffective Other" is the special information tone returned if a call attempt does not complete due to improper user action.  Improper user actions include:

•    Dialing the wrong prefix or access code
•    Inserting an incorrect amount of coins in a pay phone
•    Screened line access denial
•    Dialing irregularity

When this error occurs, announcements are played to indicate that the call cannot be completed as dialed, with instructions that tell the caller how to correct the problem.