Disposition condition type

A Disposition condition will evaluate to True if the Disposition of the contact matches the specified Wrap-up Category and Wrap-up Code.

Name

Type a name for the new policy condition in the Name field. This can be anything you like, so long as it is unique within the policy. Try to use of a descriptive name that describes the criteria that this condition evaluates.

Condition Type

Select "Disposition" to display options that configure this condition.

Details

Wrap-up Category/Code list

This control lists wrap-up category/code pairs. You can select multiple pairs to be evaluated. To select a wrap-up pair, click the Add () button. This opens the Add New Disposition dialog:

The controls on the Add New Disposition dialog are:

Wrap-up Category

Selects a wrap-up Category code. For background information, see wrap-up Codes and Categories.

Available items / Selected items (Wrap-up Code)

Selects a wrap-up Code.

Abandon

Matches an abandonment result: Abandoned, Not Abandoned, or Not Specified.

Edit button

The Edit button () re-opens an existing, selected entry in the Add New Disposition dialog.

Delete button

The Delete button () removes a selected entry.

Condition satisfied when criteria evaluates to True | False

Determines whether the condition evaluates to True when the criteria is true or false.