- Contents
Interaction Dialer Manager Help
MCS/ODS Feature License
When Manual Calling Server (MCS) or the Outbound Dialing Server (ODS) feature licenses are present, they are visible when you select License Management from the File menu in Interaction Administrator.
The Manual Calling Server feature license has a single license key: I3_FEATURE_MANUAL_CALL_ONLY_SERVER.
The Outbound Dialing Server feature license actually has two license keys: I3_FEATURE_DIALER_BASE and I3_FEATURE_DIALER_ADVANCED.
This table indicates which Dialer options are available with each of these feature licenses.
|
Dialer options |
Manual Calling Server Feature License |
Outbound Dialing Server Feature License |
|
Dialer administration options |
Yes |
Yes |
|
Rule Sets |
Yes |
Yes |
|
Policy Sets |
Yes |
Yes |
|
Predictive Calling Mode |
No |
Yes |
|
Power Calling Mode |
No |
Yes |
|
Precise Calling Mode |
No |
Yes |
|
Agentless Calling Mode |
No |
Yes |
|
Preview Calling Mode |
Yes* |
Yes |
* While all the Calling modes are available for selection when using the Manual Calling Server Feature License, the Preview Calling Mode is the only mode that will actually function. Furthermore, the Preview Countdown feature is not supported under the Manual Calling Server Feature License.
Note: The Manual Calling Server and the Outbound Dialing Server feature licenses are mutually exclusive. In other words you can only have one feature license installed at a time. Furthermore, these feature licenses are NOT transposable. For example, you CAN NOT replace the Manual Calling Server feature license with the standard Outbound Dialing Server feature license.
Related Topics