- Contents
Interaction Dialer Manager Help
Phone Number Details condition type
This pre-call condition type allows you to use phone number-level attempt counters as a condition in Pre-Call policies.
- Name
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Type a name for the new policy condition in the Name field. This can be anything you like, so long as it is unique within the policy. Try to use of a descriptive name that describes the criteria that this condition evaluates.
- Condition Type
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Select "Phone Number Details" to display options that configure this condition.
Details
- Phone Number Details
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Selects an attempts counter to compare against. The attempt counters include:
Attempts Abandoned
Attempts Answering Machine
Attempts Busy
Attempts Fax
Attempts No Answer
Attempts Remote Hangup
Attempts Rescheduled
Attempts SITCallable
Attempts System Hangup
Custom (See Setting phone number details to custom)
Total Attempts
- Operator
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Selects the operator used to compare the attempt counter to a value.
!=
not equal to
<
less than
<=
less than or equal to
=
equal to
>
greater than
>=
greater than or equal to
Regex
regular expression (See Using Regular Expressions.)
- Value
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Sets a value to compare to the counter.
- Condition satisfied when criteria evaluates to True | False
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Determines whether the condition evaluates to True when the criteria is true or false.