SMS behavior type

This behavior sends an SMS message to a single recipient.

Note: Due to potential compliance issues, SMS messages cannot be sent from a Manual Calling Server.

Name

Type a name for the new behavior in the Name field. This can be anything you like, so long as it is unique within the policy. Genesys recommends that you use a name that describes what this behavior does when its condition is true.

Behavior Type

Select "SMS" to configure the options for sending an SMS message.

Details

To

The phone number of the recipient.

Message

The body of the message.

To use macros in these fields, click the Macro () button.