Synchronize Media server and ODS clocks

Administrators must synchronize Media server and ODS clocks to the exact current time

To ensure the accuracy of timestamps in the Call History Details table, clocks of Media servers and ODS servers must match the current time. Synchronization is necessary since both servers provide time metrics to the Call History details table. If the current time differs between servers, the values of ca_begin and ca_end will be offset by whatever difference exists between clock settings, skewing the accuracy of your data. Microsoft provides a Windows Time Service feature that automatically sets a server clock to the current time. For details, refer to documentation provided with the operating system, or these links:

• How to configure an authoritative time server in Windows Server

• How the Windows Time Service Works

• Call History Details table