Contents

Validate Test Result Messages

When you select a zone mapping data set from the Type drop list and then click the Validate button, Dialer will attempt to read 100 records from the specified file and validate them for conformity with the format of the specified file type. Dialer will then display an alert to indicate the result of the test.

Message	Description
Timezone Map Data Set validation succeeded.	The file matches the format.
Timezone Map Data Set validation failed because the map data file %s does not exist or can't be found by the Campaign Server.	The file is missing or is not in the correct location, or the path was incorrectly entered. The %s is replaced by the file name entered into Interaction Administrator when the message is displayed.
Timezone Map Data Set validation failed because the map data file %s can't be read by the Campaign Server.	The file exists but isn't readable (usually a file permission problem that the CCS administrator should be able to take care of.) The %s is replaced by the file name entered into Interaction Administrator when the message is displayed.
Timezone Map Data Set validation failed because the map data file %s doesn't conform to the format of type '%s'.	The file exists and is readable, but the format of the lines is incorrect. The first %s is replaced by the file name entered into Interaction Administrator when the message is displayed, while the second %s is replaced by the type of time zone map data set selected in Interaction Administrator.
Timezone Map Data Set validation failed with an unknown validation error.	There was an unexpected validation error.
Timezone Map Data Set validation failed with the error shown below. Either there is a problem with the Timezone Map Data Set information, or the Database server is not responding.\n\n%s	Some other error (generally it's not related to the file itself but something with the communication between the ODS and the CCS) The two \n's indicate that two blank lines will be displayed after the first part of the message, and the %s will be replaced with a specific descriptive error message. This is generally an error that will have to be reported to Genesys Customer Care.