Wrap-up Category Chart View

This view shows wrap-up category statistics in a chart. Wrap-up categories classify the result of a contact attempt. Unlike wrap-up codes, which are user-defined, the same standard wrap-up category codes are mapped to all campaigns. See also: Wrap-up Codes and Categories

Site

Selects the name of the Outbound Dialer server or [All sites].

Campaign

Selects the name of a Campaign.

Statistic

Selects a Dialer wrap-up statistic.

Interval

Selects a statistic collection interval.