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Interaction Dialer Manager Help
WrapupCategory Table
When you create a custom wrap-up category, the wrapupcategory column in the CallHistory table will contain a GUID instead of the display name. The ININ_DIALER_40.WrapupCategory table contains the display name and the associated GUID. You'll use this lookup table to match the GUID to the display name for reporting purposes.
WrapupCategory Schema
|
Column |
Details |
Description |
|
Id |
Varchar(80) Not Null |
Stores the WrapupCategory GUID. |
|
DisplayName |
NVarchar(255) Null |
Stores WrapupCategory name. |