IS_Action_TransferToAttendant

Definition

Transfers the active Dialer call to an outbound Attendant profile.

Attributes

attendantprofile

The name of the outbound Attendant profile to which the call will be transferred.

[callback]

The callback property ensures that this action executes asynchronously in Interaction Connect. Starting with 2018 R3, all Interaction Scripter actions (IS_Actions) provide a callback property for use in Connect scripts only. In the example below, statements inside the highlighted callback function block execute only after the action completes. The callback will return an error if the action fails. See Writing custom scripts for Interaction Connect or Scripter .NET.

Here's how to use the .callback property in a script for Interaction Connect:

function IS_Action_TransferToAttendant() {
  IS_Action_TransferToAttendant.attendantprofile = "Outbound IVR";
  IS_Action_TransferToAttendant.callback = function(error) {
    if (error) {
      console.error("IS_Action_TransferToAttendant failed.");
    } else {
      console.log("IS_Action_TransferToAttendant succeeded.");
    }
  }
}

Example

IS_Action_TransferToAttendant.attendantprofile = "Outbound IVR";
IS_Action_TransferToAttendant.click();