About Setup Assistant

During installation, the installer uses IC Setup Assistant to configure any or all of the following features for Interaction Administrator:

• CIC administrator and network information

• CIC license

• Dial plan

• Database

• CIC optional components, such as Switchover, Multi-Site RTM, and TFTP server

• Site Information (Interaction Tracker — add-on license)

• Server Group Certificate and Private Key (Switchover)

• Interaction Recorder (add-on license)

• Speech Recognition engine (add-on license)

• Mail provider

• Log Retrieval Assistant

• SIP Lines and Default Registration

• Stations

• Users

• Workgroups

• Roles

• Default hours of operation

• Group call processing

• DCOM security

After the installation is complete, you can re-run IC Setup Assistant to complete the tasks that you cannot complete in Interaction Administrator or anywhere else in CIC.

When you re-run the IC Setup Assistant, a different Welcome page appears. From this page, you can make the following changes by re-running IC Setup Assistant:

• Identity

• Optional components

• Dial plan

• Rename DS

• Database

• DCOM

• Certificates

You must make additions or changes to the following configurations in Interaction Administrator:

• Site information

• SIP lines and default registration group

• Interaction Recorder

• Speech recognition

• Mail provider

• Log retrieval assistant

• Stations

• Users

• Workgroups

• Roles

Additions or changes to the following configurations must be made in Interaction Attendant:

• Default hours of operation

• Group call processing