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Interaction Administrator Help
Add a workgroup
Note: If you enabled the Enhanced Interaction Administrator Change log, then the addition of the workgroup is tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.
To add a workgroup
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In the People container, click the Workgroups subcontainer.
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Right-click and then select New.
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In the Entry Name box, type the workgroup name and click OK.
Note: Do not exceed 64 characters.
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In the Workgroup Configuration dialog box, complete the tabs. See the links under Related topics for complete information.
Related topics
ACD (automatic call distribution)