Administrator access control groups:Dialer category

Dialer Category

Group

Description

Call Lists

Determines if Interaction Dialer contact lists can be viewed. Each contact list is a collection of properties that convey to Interaction Dialer details about the table used to store contact phone numbers.

Campaigns

Determines if Interaction Dialer campaigns can be viewed and managed. Each campaign is a collection of properties that tell Interaction Dialer how to process a contact list.

Dialer Configuration

Determines if Interaction Dialer configurations can be configured in Interaction Dialer Manager. The Interaction Dialer container is visible when this right is unassigned, but Dialer configuration objects cannot be created or changed. This right also determines access to Dialer features in Interaction Administrator Web Edition.

Policy Sets

Determines if Interaction Dialer policy sets can be viewed and managed. Policies define conditions and behaviors that control the processing of individual contact records.

Rule Sets

Determines if Interaction Dialer rule sets can be viewed and managed. Policies define conditions and behaviors that control the processing of individual contact records.

Schedules

Determines if Interaction Dialer schedules can be viewed and managed. A schedule is a collection of time settings that determine when campaigns are running (on), not running (off), or partially on (placing only scheduled calls).

Scripts

Determines if Interaction Dialers base scripts can be viewed and managed in Interaction Dialer Manager. A base script defines the appearance and functionality of the Interaction Scripter Client.

Skill Sets

Determines if Interaction Dialer skill sets can be viewed and managed in Interaction Dialer Manager. A skill set manages skills from a campaign's point of view by identifying which CIC skills will be used to select contacts.

Stage Sets

Determines if Interaction Dialer stage sets can be viewed and managed in Interaction Dialer Manager. Stages identify each segment of a call that statistics can be collected upon.  Stage names and other attributes are saved in groups (called Stage Sets) that can be assigned by name to one or more campaigns..

Zone Sets

Determines if Interaction Dialer zone sets can be viewed or managed in Interaction Dialer Manager. A zone set is a collection of entries that specify when it is appropriate for an outbound Dialer to call a particular time zone.