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Administrator access control groups:People category 

The following table describes the administrator access control groups in the People category. 

People Category

Group

Description

Account Codes

Determines if account codes can be edited.

Client Buttons

Determines if CIC client buttons can be edited.

Client Configuration

Determines if CIC client configuration can be edited.

Client Configuration Templates

Determines if CIC client configuration templates can be edited.

Default User

Determines if the default user can be edited.

Password Policies

Determines if password policies can be edited.

Password Policies Configuration

Determines if password policy configuration can be edited.

Problem Reporter

Determines if problem reporter can be edited.

Queue Columns

Determines if queue columns can be edited.

Roles

Determines if roles can be edited.

Skills

Determines if skills can be edited.

Users

Determines if users can be edited.

Workgroups

Determines if workgroups can be edited.

Wrap-up Categories

Determines if wrap-up categories can be edited.

Wrap-up Codes

Determines if wrap-up codes can be edited.

 

Related topics

Account codes

Client buttons

Client configuration

Client configuration templates

Default user

Password policies

Password policy configuration

Problem reporter

Queue columns

Roles

Skills

Users

Workgroups

Wrap-up categories

Wrap-up codes