Action Configuration

Each action must specify the required action protocol components in the following fields. Click here for an example procedure.

Executable

Type the name of the server application's executable file (for example, C:\Windows\MSOffice\Word.exe).

Application

Type the name of the server application, which is generally the name of the executable without the .EXE extension (for example, Word)

Topic

Type the name of the server application topic (also called the action item name) that specifies the exact group or category of data to use (for example, a bookmark, TOC, System, and so on).

Command List

Add one or more action commands that direct the server application to the desired point for the user or ACD agent. This action will not work unless you enter at least one command for this action. The order in which the commands appear in this list is significant. Commands are executed in order from the top to the bottom of the list.

To add a command, click the Add button and type the name of the command in the list. After you enter all of the commands for this action, use the Up and Down buttons to arrange the order of execution, starting at the top of the list.

Add

Click Add to enter each new command in the Command List box. Each command must be on its own line. Click OK to complete the entry.

Edit

Select a command in the list and click Edit to change the command. Click OK to save the edits.

Delete

Select one or more commands in the list and click Delete to remove one or more commands from the list.

Up

Select a command in the list and click Up to move the command higher in the order of execution.

Down

Select a command in the list and click Down to move the command lower in the order of execution.

Note: You must restart the CIC client for any changes to Actions to take effect.