Interaction Administrator Help
Interaction Message Name
Enter a name that represents the content of the boilerplate text or document that an agent can select from the Responses tab in a Chat dialog. These names also appear under the Interaction Message Category on the Access Control property page for Users, Workgroups, and the Default User.
To change an Interaction message name:
Select the name on the right side of screen
Press Insert to create a new Interaction message entry.