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ChatMessage.gif  Interaction Message Name

Enter a name that represents the content of the boilerplate text or document that an agent can select from the Responses tab in a Chat dialog. These names also appear under the Interaction Message Category on the Access Control property page for Users, Workgroups, and the Default User.

To change an Interaction message name:

  1. Select the name on the right side of screen

  2. Press Delete

  3. Press Insert to create a new Interaction message entry.

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