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Prefixes and Voice Mail

Use this page to configure email subject prefixes and voice mail options.

Email Subject Prefixes

Use this section to set the email subject prefixes for faxes and voice mails.

Fax

Enter the prefix that you want to appear for faxes in the subject line. By default, the system uses IC Fax:.

Voice

Enter the prefix that you want to appear for voice mails in the subject line. By default, the system uses IC Voicemail:.

Reply

Enter the prefix that you want to appear for replies to interactions in the subject line. By default, the system uses RE:.

Note: This option is used only with emails that are created by handler email tools. Emails that users create in the CIC clients do not use this option. For more information on using handlers, see the Interaction Designer Help in the PureConnect Documentation Library.

Forward

Enter the prefix that you want to appear for forwarded interactions in the subject line. By default, the system uses FW:.

Voicemail Options

Use this section to set voice mail message options.

Normalize Voice Mails

This setting determines whether or not the audio is normalized. Normal Voice Mails attempts to correct any problems in which the person leaving the voicemail could not be heard). Select the check box to turn on this option.

Long Message Compression

This setting is the compression format which is used to compress the audio for "long" messages. Select the format from the pull-down list. The available settings are:

DSP Group TrueSpeech
GSM 6.10
G711 Mu-Law PCM