Contents

Fax Server

Use this page to configure fax server options.

Servers

You can optionally use a render server and external fax converter for media server faxing.

Use IC Render Server

Select this option to use the IC render server as the fax server. When selected, enter the name of the server in the Server field. By default this setting is not enabled. When it is enabled, the default value is the local host.

The render server is used instead of the fax server to off-load PDF conversions to a remote server. This relieves some of the processing burden of the IC server. For information see CIC Render Server Technical Reference in the Technical Reference Documents section in the PureConnect Documentation Library on the CIC server.

Use External Fax Converter

Select this option to use an external fax converter such as Adobe for converting faxes instead of pdf2image. By default this setting is not enabled. when enabled, CIC uses third-party software installed on the IC render server to convert fax files, so using this setting is not recommended. For information see IC Render Server Technical Reference in the Technical Reference Documents section in the PureConnect Documentation Library on the CIC server.

Options

Use this section to set fax server options.

Discard Partial Pages on Failure

Select this option to discard partial fax pages on a fax error. By default, this setting is not enabled. Default unchecked. If enabled, the user receives an email message listing only the pages that succeeded when inbound faxes fail during transmission. If a page is partially received, that page is not sent in an email message to the user.

Notify Event Viewer on Failure

Select this option to send fax failures to the event viewer.

Use Error Correction Mode

Select this option to use Error Correction Mode (ECM) when sending a fax. By default this setting is not enabled. ECM breaks image data into HDLC (High-level Data Link Control) frames and multiple fields, which each hold 256 or 64 octets of image data. There is 16 bit Frame Checking Sequence (FCS) used to check for transmission errors.

Use Call Analysis

Select this option to detect answering machines, SIT tones, or live response to calls when sending a fax. By default this setting is checked (enabled), which means faxes are terminated immediately for cases such as live responses, and a description of the termination is provided.

Override Default Paths

You can optionally override default paths.

Cover Pages

This is the fax cover page directory used by the fax server. The default path for cover pages is \\[server name]\IC\Resources\CoverPages. If Interaction Administrator is installed on the CIC server, then you may click Browse... to change the location.

Fax Files

This is the work directory used by the fax server. The default path for fax files is \\[server name]\IC\Work\FaxWork. If Interaction Administrator is installed on the CIC server, then you may click Browse... to change the location.