Overview of classification alerts

When you configure a phone number classification, you can specify which users or workgroups to alert a call is made with the emergency classification.

Users configured to receive alerts for emergency calls made, receive an email notification similar to the following notification:

_____________________________

Subject: Classification Alert: Emergency

Importance: High

Classification Alert: Emergency

Local Name: Sonya Hamble

Local Number: 8103

RemoteName: Indianapolis IN

Remote Number: (317) 555-1212

User Id: Sonya.Hamble

Station: SonyaHambleSIP

Line: SIP Line 2

_____________________________

Note: Email notifications are sent regardless of  user(s)' status or whether the user(s) are logged in to the CIC server.

For more information about how alert notifications appear in the CIC client, see the help for the CIC client.

Related topics

Overview of dial plan classifications

Manage phone number classifications

Set up an emergency classification