Perform Customization Tasks for the Auto-attendant Menu

When Attendant is installed on an CIC system, a default auto-attendant menu is created if one does not already exist. The default menu is not created if CIC was updated from a previous release, and Attendant menus are already in place.

Note: See the Pre-Install Survey/Setup Assistant information that helps you customize your Auto-Attendant.

• The first-time installation process creates a CompanyOperator workgroup and an Operator user queue. Incoming calls are routed to the Operator queue first, and then roll to the CompanyOperator workgroup. If persons in your company assist the primary operator, you should add their names to the CompanyOperator workgroup.

Note: The Operator user queue does not need to be customized, but when you set up a user to monitor the "Operator" queue, make sure you change the "Operator" user's status in Interaction Administrator from "Do Not Disturb" to "Available".  

You can optionally re-record voice prompts used in the default menu. Use the Audio Controls in Interaction Attendant to import, select, play, and record .wav files.  

For more information, see the Interaction Attendant help.