Set Up Call Park

Call park enables a user to place the current call on hold in a specific orbit. An orbit can hold one call and is identified by a number assigned by the user who puts a call “in orbit.” Any user can then pick up that call from another station.

While on a connected call, a user can press the call park soft key and enter an orbit number. If that orbit is vacant, the system holds the call and removes it from the user’s queue. To pick up the call, a user presses the call park soft key and enters the orbit number.

Using other IVR digit sequences, users can also play a list of all the calls in orbit or hear details about a selected call in a specific orbit.

Configuration

No Interaction Administrator configuration settings are required for call park. For information on the settings required in the Polycom phone configuration files, see Configuration of CIC Phone Features for Polycom Phones Technical Reference in the PureConnect Documentation Library.