Starting CIC server modules

The CIC server installation procedure sets up the IC Console service, which starts all the CIC server modules automatically as Windows services when the server is rebooted. If the server is restarted for any reason, all CIC services are automatically started. In addition, if any individual module is ever terminated (for example, someone kills a process in Task Manager), it will automatically be restarted when IC Console is running as a service.

In general, we recommend that any future CIC server restarts include a complete power cycle of the server to ensure that the telephony hardware and/or software is completely reset.

Warning: Do NOT manually edit the registry entries in the IC ProcessTree and do NOT use these optional EicService command line arguments without explicit instructions from PureConnect Customer Care representatives. Doing so could cause your system to stop functioning or not start as designed.