Interaction Administrator Help
SIP station appearances settings
This page is not available when setting options for a Global SIP Station.
CIC's shared appearances feature allows SIP stations to use boss-assistant (primary-secondary) settings and group extensions settings to define relationships between the stations. By configuring stations to use a shared appearance, users have the following abilities:
All members of a shared appearance group are alerted when a call alerts for the primary number.
All members of a shared appearance group can determine that the primary number is in use.
Users of secondary appearances can answer calls as if they are using the primary number.
Users of secondary appearances can place calls as if they are using the primary number.
Notes: This feature
applies to Polycom phone models IP301, IP430, IP501, IP550, IP601, IP650
only. Similar functionality is available via the features of the CIC clients.
For more information on configuring SIP Station shared appearances, see Managed IP Phone Configuration - General.
Also see Configuration of CIC Phone Features for Polycom Phones Technical Reference in the PureConnect Documentation Library.
Use this page to add appearances to SIP stations. A station can have one or more shared appearance entries, where each shared appearance has:
The name of the other station on which the Primary Station is appearing
A Number of Call Appearances setting (similar to the existing SIP station, but is a separate setting for the shared line appearance itself)
An Identification Address setting (similar to the existing SIP station, but it is a separate setting for the shared line appearance itself)
A Connection Address setting (similar to the existing SIP station, but it is a separate setting for the shared line appearance itself)
Note: You can create a maximum of 20 appearances per station.
The page contains two lists, Appearance For: and Appearance On:. The Appearance For list contains the stations that will appear on the current station being edited. The Appearance On list contains the stations on which the current station will appear.
Select the list in which you wish to add an entry and click Add.
Use the Up and Down buttons to arrange the order of the entries in the Appearances For list. This order specifies the way shared line appearance buttons appear in Interaction Client.
Click Modify to edit settings for an existing entry or click Delete to remove an entry.