Interaction Administrator Help
Use this page to enter a physical extension for the station and complete the configuration options that are specific to the type of station that you are creating.
Type a unique extension number for this workstation's analog (or PC) phone. During the installation of the CIC clients, the Station Extension is created based on the user's input. You can enter any extension number you like (as long as it does not conflict with existing numbers), but it is helpful to preserve a visible relationship between a user's logical extension and his or her default workstation extension.
The extension can be dialed directly to ring the analog phone at this workstation, regardless of who is logged in to the network at this workstation. The analog phone at this extension also rings if:
A call is sent to a user's queue on his or her default workstation, that user does not have a DND status, and the Ring Always check box is selected. It doesn't matter if a CIC client is running or not when the Ring Always check box is selected.
Note: If the Enable Regional Dialing option is selected in Regionalization - Location, and a change to a user extension creates an extension conflict, a message appears with the duplicate extensions. To streamline the process of resolving the duplicate extensions, click Copy to Clipboard. Then paste the content to a program that supports CSV (like Microsoft Excel).
Select this check box to activate the station. This enables the station to place and receive calls. Clear the check box to deactivate the station, preventing calls from coming in to or going out from
Select the preferred language for the prompts for this station. The default setting is <System Default>.
If this check box is selected, and if a call is already connected or held at the station, a conference is created between the new incoming call and the existing call(s). An announcement of the new call is played to the existing call(s) before the conference is established.
If you enabled Auto Conference you must enter the Personal Identification Number.