View wrap-up codes

The View Wrap-up Codes page displays wrap-up codes in a list in the master view, and displays details of the currently selected wrap-up code in the details view. In the list view, you can add, delete, and copy and paste codes. You can change the way the list is displayed, such as change visible columns, sort by column, and filter.

To view wrap-up codes

1. Click the View Wrap-up Codes action under the User Management category or click View Wrap-up Codes in the breadcrumbs, if available.

2. The View Wrap-up Codes page appears.

3. The details of the selected wrap-up code appear in the details view.

Note: There are two system wrap-up codes for call segments that end in a transfer, requiring a wrap-up code. These two wrap-up codes do not appear in Interaction Administrator, but they do appear in reporting and review of interactions.

These are the wrap-up codes:
"~~WRAPUP-CONSULT" is used for call segments which end in consult transfers
"~~WRAPUP-TRANSFER" is used for call segments which end in blind transfers

Related topics

Add a wrap-up code