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Interaction Administrator Help
CIC Location to Genesys Cloud Site Associations (1 of 6)
This panel of the CIC web-based phone wizard associates CIC Locations with Genesys Cloud Sites. This mapping enables the users assigned to the CIC Location to use CIC web-based phone.
Note:
The Genesys Cloud Site must include a Genesys Cloud Edge device to facilitate WebRTC
communications.
CIC Location
Select an existing CIC Location for which you want to use CIC web-based phone.
Important!
Users in CIC Locations that are not mapped to Genesys Cloud Sites cannot use
CIC web-based phone.
Genesys Cloud Site
Select an existing Genesys Cloud Site to associate with the selected CIC Location.
Create Mapping
Select this button to associate the selected CIC Location with the selected Genesys Cloud Site.
Important!
The CIC web-based phone feature requires that you map at least one CIC
Location to a Genesys Cloud Site. If you do not map at least one CIC Location
to one Genesys Cloud Site, you cannot use CIC web-based phone.
Map list
This list box displays existing mappings between CIC Locations and Genesys Cloud Sites.
Remove Mapping
Select this button to remove the currently-selected, existing mapping in the Map list.
When you have finished mapping CIC Locations to Genesys Cloud Sites, select the Next button to continue to the next panel of the CIC web-based phone wizard.
Tip:
To remove all existing mappings between CIC Locations and Genesys Cloud Sites,
ensure that no entries are specified in the CIC
Location and Genesys Cloud Site
list boxes. Then, select the Next
button.
The wizard, then, displays the Genesys Cloud
Edge Tie Lines dialog box, bypassing the Select
Genesys Cloud Edge Devices and Select
Local NIC dialog boxes. The Genesys Cloud
Edge Tie Lines dialog box displays the lines that the wizard will
remove from the configuration. Select the Next
button to continue with the removal of those items.
Related topics
Select Genesys Cloud Edge Devices