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Conferencing Features

Conference calls appear in the queue views in a tree fashion. The conference call is the root interaction. Click the arrow next to the root interactions to show or hide the conference participants.

  • To create a conference, just drag and drop a call on another call.

    Result: You see a new interaction with the name "Conference."

  • To add parties to a conference, drag a connected call and drop it on the Conference interaction.

Related Topics

Create or Join a Conference Using Join

Create or Expand a Conference Call by Adding Parties

Disconnect Someone from a Conference Call

Drag and Drop a Call on Another Call

Making Conference Calls