Interaction Desktop Help
Display the Workgroup and Profiles View
Requirements: The Workgroup / Profiles Tab Security right enables you to display the Workgroup and Profiles view.
The Workgroup and Profiles view lists workgroups and Attendant Profiles by name. Some special conditions control what you see in the Workgroup and Profiles view.
It does not list individual members of a workgroup, as in a Workgroup directory. It lists only Workgroups.
It lists only inbound call profiles that are configured in Interaction Attendant to allow calls to be transferred to them. It does not list operator profiles or outbound call profiles.
To display the Workgroup and Profiles view:
In the Create New View dialog box, set Group by to Categories, and then from the list of categories, select Directories.
In the Views list, select Workgroups/Profiles.
Result: The Workgroup and Profiles view appears in the CIC client.
Tip: You can move this view to another part of the CIC client interface. For more information, see Customizing the Interface.