Contents

Submit a Time Off Request

Requirements: Only agents with the appropriate licenses can see their work schedules in the CIC client. For more information, see Interaction Optimizer.

You can submit a time-off request at any time.

To submit a time-off request:

Do one of the following:

- From the My Schedule view toolbar, click the Time Off button.
- From the Optimizer menu, select Time Off Requests.

Result: The Time Off Request List dialog box appears.

In the Time Off Request List dialog box, click the Add button.

Result: The Time Off Request dialog box appears.

From the Type drop-down list, select Full Day or Partial Day.
From the Activity drop-down list, select the activity that describes the time-off request.
In the Length/day (hh:mm) text box, use the spin control to indicate how much time-off per day you want to take.

Click the down arrow in the Start date/time drop-down list and use the calendar control to select the start date for your time-off request. If you are making a Partial Day time-off request, use the spin control to select a start time for your time-off request.

Note: When you make a Partial Day Time Off Request, the appropriate Stop date/time is automatically calculated after you enter the Length and Start date/time.

If you are making a Full Day Time Off Request, click the down arrow in the Stop date/time drop-down list and use the calendar control to select the stop date for your time-off request.

Optionally, in the Notes text box, enter an explanation or other description for the time-off request.

Do one of the following:

- To submit the time-off request, click OK.
- To discard the time-off request, click Cancel.