Contents

Place a Chat Session on Hold

You can place a chat on hold to free yourself up for other interactions. When you place a chat session on hold, the CIC client may send you another phone call, email message, or chat session. While a chat session is on hold, you are free to accept or start another interactions. Other chat participants can continue to type and send text while you have your part of the Chat Session on hold.

To place a chat session on hold, do one of the following:

In the Chat Window, click the Hold button.
If you are viewing the chat in the Chat View, in the Queue Control toolbar where you selected the chat, click the Hold button.
In My Interactions, select the chat and click the Hold button.

Result: In the queue view, the chat’s state changes to "On Hold." To return to the chat session, click the Pickup button.

Tip: The Hold and Pickup actions are also available from the Actions menu in the Chat Window.

Note: The Hold button is depressed while the chat session is on hold. Also, "Held" appears in the Status bar at the bottom of your Chat Window.