ACD Process Call Initiator

This initiator starts any time an AcdProcessQueueItem event occurs. This event is generated by the ACD Initiate Processing tool. A queue item is either a telephone call or chat session to be processed by ACD. See the  CIC ACD Processing Technical Reference located in the PureConnect Documentation Library for more information on ACD processing.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

ACD

Object ID

Select {all}.

Notification Event

Select AcdProcessQueueItem.

Outputs

Call Identifier

The identifier for the call to be ACD processed.

Workgroup Queue Name

The name of the workgroup queue this call was in when the ACD Initiate Processing tool was called.

Exit Paths

Start

This step always takes the Start exit path.