Workgroup Agent Activate

This ACD tool activates an agent in a workgroup. The agent must first be a member of the target workgroup queue. If the agent is a member of more than one workgroup, the agent’s activation status remains unchanged for all workgroups except the one specified.

Note: This tool was formerly (in IC 2.3x) named ACD Queue Login.

Inputs

Agent Name

The CIC user name of the agent to activate.

Workgroup Name

The name of the workgroup queue in which to activate the agent.

Exit Paths

Success

This path is taken if the specified agent is successfully activated in the specified queue.

Failure

This path is taken if the agent could not be activated. This happens if the agent is not a member of the specified workgroup queue.