- Contents
Interaction Designer Help
Attributes that can be looked up in Directory Services Keys
An attribute is a piece of information about a Directory Services key. For example, some attributes of a User Key include extension, user queue identifier, and e-mail address (Mailbox). This topic lists many of the attributes that can be looked up in the Directory Service keys: Users, Lines, Line Groups, Workgroups, Stations. This is a long topic, and you may want to print it to keep as a reference.
Notes: Don’t confuse
attributes found in a Directory Services key with object attributes, which
are pieces of information about a call or chat object that travel with
that object. For more information, refer to the Interaction Attributes
Reference Guide (attrib.chm) in the System APIs section of the PureConnect
Documentation Library.
Attributes that start with a lowercase letter are set in e-mail server
administration application (such as MS Exchange Administrator or IBM Domino
Administrator). Those that start with an uppercase letter are set in Interaction
Administrator (IA).
User Key
|
Attribute Name |
Description |
Example String |
Set from... |
|
ACD Agent Greeting |
Set to Yes if the Agent Greeting "Enable" checkbox is selected. |
"Yes" |
IA User configuration > ACD tab, Options page |
|
ACD Agent Greeting File |
File name of the Agent Greeting prompt. |
agent1.wav |
IA User configuration > ACD tab, Options page |
|
Account Code Required |
Set to yes if the role (e.g., Business User, Agent, etc.) has the "Account Verification" option selected. |
"Yes" |
IA configuration of Default User, User, Role, or Workgroup, Security tab, and User Rights options |
|
Account Codes List |
Lists the account code(s) this user, role, or workgroup can choose. |
"01 02 03" or "[[All]]" |
IA configuration of default User, User Role, or Workgroup, Access Control tab, and select the Account Codes category |
|
ACL Admin |
Permission for user to view Admin Access page in IA. |
"Yes" |
IA User Configuration> Admin Access>Show Access Control Page |
|
Admin ACL Admin |
Permission for user to view Access Control page in IA. |
"No" |
IA User Configuration > Admin Access>Show Admin Control Page |
|
Allow Email |
Set to Yes if the "Allow E-mail Access via TUI" option is selected. |
"Yes" |
IA configuration of Default User, User, Role, or Workgroup, Security tab, and User Rights options |
|
Allow Fax |
Set to Yes if the "Allow Fax Access via TUI" option is selected. |
"Yes" |
IA configuration of Default User, User, Role, or Workgroup, Security tab, and User Rights options |
|
Allow Voice Mail |
Set to Yes if the "Allow Voice Mail Access via TUI" option is selected. |
"Yes" |
IA configuration of Default User, User, Role, or Workgroup, Security tab, and User Rights options |
|
Auto-Answer Call |
Automatically connect ACD calls to this user's phone. |
"Yes" |
IA User Configuration > ACD |
|
Auto-Answer Non-ACD Calls |
Set to Yes if the "Auto-Answer non-ACD Interactions" option is selected. |
"Yes" |
IA User Configuration > ACD tab |
|
Available Forward Message |
File name of the user's Available Forward prompt. |
AFPrompt_agent1.wav |
CIC client > Configuration > Personal Prompts page > Record Available, Forward Message button |
|
Call Fwd All Mode |
Indicates a user's type of Call Coverage "Forward" option. |
"All" "Internal" "External" "Unknown" |
CIC client > Configuration > Call Coverage page > Coverage Options, Forward checkbox and list |
|
Call Fwd Phone Number |
Indicates the forward extension when a user has "Call Coverage" forwarding rules set. |
"8113", "2501", etc. |
CIC client > Configuration > Call Coverage page > Coverage Number, "Send my calls to" field |
|
Call Waiting |
Indicates if the user has enabled call waiting. |
"Yes" |
CIC client > Configuration > Calls page > "Enable call waiting" checkbox |
|
Classification List |
Contains the list of phone number classifications assigned to a role, workgroup, or user. |
"Toll Free Intercom Local Emergency" |
IA configuration of Default User, User, Role, or Workgroup, Access Control tab, and Phone Number - Classifications category |
|
CompanyName |
Company name. |
"Interactive Intelligence, Inc." |
Email Server Administrator program
|
|
Customize Client |
Allows user to customize the settings on their client workstation.
|
"No" |
IA User Configuration > Basic Security |
|
Date Created |
The date on which this user key was created. |
"908400570" |
IA User Configuration > History |
|
Date Last Modified |
The date on which an attribute in this user key was last modified. |
"913150263" |
IA User Configuration > History |
|
Default Workstation |
From the Default Workstation list, select the name of the workstation primarily associated with the user’s account. |
"STEPHENSPC" |
IA User Configuration > Configuration |
|
DefaultMailFolder |
User's default mail folder for accessing e-mail, voice mail, and faxes. |
"Inbox" |
|
|
DisplayName |
Name displayed in company directory and other locations. |
"Schiller, Stephen" |
Email Server Administrator program, mailbox properties |
|
EmailAddress |
Exchange email address (cannot be changed). |
/o=i3/ou=i3-Home/cn= |
Email Server Administrator program |
|
EmailAlias |
Email alias. |
"StephenS" |
Email Server Administrator program |
|
EmsExtensionAttribute1 |
Additional exchange attributes. |
"Jan 29" |
Email Server Administrator program |
|
EmsExtensionAttribute2 |
Additional exchange attributes. |
"stephens@ibm.net" |
Email Server Administrator program |
|
EmsProxyAddresses |
Set from Exchange. Do not modify. |
|
Email Server Administrator program |
|
EmsUSNChanged |
Set from Exchange. Do not modify. |
|
Email Server Administrator program |
|
Exclude From Directory |
Set to Yes if this option is selected. Indicates if user is listed in Company Directory. |
"Yes" |
IA User Configuration ? Configuration tab > Exclude from directory check box |
|
Extended Absence Message |
Indicates the prompt file name if the user recorded an "Out of office message." |
\I3\IC\Resources\EAPrompt_Abell.wav |
CIC client > Configuration > Personal Prompts page > Record out of office message button |
|
Extended Absence Prompt |
Set to Yes if the user recorded an "Out of office message." |
"Yes" |
CIC client > Configuration > Personal Prompts page > Record out of office message button |
|
Extension |
A unique (logical) extension number associated with this user. |
"114" |
IA User Configuration > Configuration |
|
Fax Capability |
Set to Yes if user or workgroup is enabled to receive faxes. |
"Yes" |
IA User Configuration > Options > Fax Capability checkbox |
|
Fax Use TIFF |
Set to yes if user, role, or workgroup is enabled to receive faxes. |
"Yes" |
IA User, Workgroup or Role Configuration > Security tab > User Rights 2 page > Use TIFF for faxes checkbox |
|
Follow Me |
Set to yes if user has rights to use "Available, Forward" status. |
"Yes" |
IA User Configuration > Security tab > User Rights page > Follow Me checkbox |
|
Follow Me Alert Timeout |
Indicates the timeout (seconds) a follow-me call alerts before trying next number. |
15|30 |
CIC client > Configuration > Follow Me page |
|
Follow Me Message |
Indicates the Follow-me message prompt name. |
D:\I3\IC\Resources\FMPrompt_ |
CIC client > Configuration > Personal Prompts page > Record follow-me message button |
|
Follow Me Pin Authentication |
Indicates if the user is required to enter CIC password PIN to receive forwarded calls. |
"Yes|Yes" |
CIC client > Configuration > Follow Me page |
|
Follow Me Telephone Numbers |
Indicates the user's follow-me phone number(s). |
7654699048|3174743633 |
CIC client > Configuration > Follow Me page |
|
Focus |
Gives the CIC client focus when a call alerts. |
"Yes" |
IA User Configuration > Client Notification |
|
Givenname |
First name. |
"Allen" |
Email server Administrator program |
|
Home Site |
The home site number for the user. |
111 |
IA User Configuration > Configuration tab |
|
Listen In |
Permission to use the listen in button on the CIC client |
"No" |
IA User Configuration > Basic Security |
|
Mailbox |
The mailbox into which voicemail for this user is placed. |
"EX:/0=i3/ou=i3-Home/cn=
|
IA User Configuration > Configuration |
|
MWI Address |
A user has MWI enabled and configured to notify a specific address. |
"1234" |
IA User Configuration > MWI |
|
MWI Enabled |
Indicates if the user has MWI enabled. |
"Yes" |
IA User Configuration > MWI |
|
MWI Mode |
Indicates user's MWI status. |
"0" - Use default or logged in workstation "1" - Send to SDMI port "2" - Send to MWI Address |
IA User Configuration > MWI
|
|
Manager Handlers |
Permission to activate and deactivate handlers. |
"Yes" |
IA User Configuration > Basic Security |
|
Master Admin |
Top level permissions in IA. |
"Yes" |
IA User Configuration > Admin Access |
|
Message Notification Rights |
An alerting configuration option that enables users to modify the general and parked call alerting options. |
"Yes" |
IA Client Configuration Template > Alerting page |
|
Modify Attendant Configurations |
Permission to modify Interaction Attendant configurations in IA. |
[[All]] "Inbound" "Outbound" |
IA User, Default User, or Role Configuration > Access Control > Modify Attendant Configurations |
|
Modify Line Queue List |
Permission to modify a Line Queue list in IA. |
"LineQueue1" "LineQueue2" |
IA User Configuration > Access Control > Modify Line Queue |
|
Modify Station Queue List |
Permission to modify a Station Queue list in IA. |
"[[All]]" |
IA User Configuration > Access Control > Modify Station Queue |
|
Modify User Queue List |
Permission to modify a User Queue list in IA. |
"[[All]Administration]" "KevinK" "StephenS" |
IA User Configuration > Access Control > Modify User Queue |
|
Modify Workgroup Queue List |
Permission to modify a Workgroup Queue list in IA. |
"Marketing" "Development" |
IA User Configuration > Access Control > Modify Workgroup Queue |
|
Name Prompt |
Set when a user records a name prompt. |
|
CIC client > Configuration |
|
Name Prompt Reminder |
Set by a handler to monitor the status of sending a user an e-mail reminder about recording their name. |
"Sent" |
Handlers |
|
Name TTS Spelling |
A phonetic spelling of a user's name to help the TTS engine "say" it accurately. |
"Kevin Koonz" |
IA User Configuration ? Phonetic Spellings |
|
No Answer Message |
Set when a user records a No Answer Message. |
|
CIC client > Configuration |
|
Notes |
Notes typed on History page in IA. |
"This is a note." |
IA User Configuration > History |
|
NT Domain User |
Windows NT domain user name. |
"domain\user" |
IA User Configuration > Configuration |
|
Offering Call Timeout |
The number of seconds a call will alert before a handler takes over and performs special processing, such as Vmail. |
"0" |
IA Default User Configuration > Options |
|
Operator Target Number |
The number to dial for an operator. |
"0" |
Interaction Attendant |
|
Parked Call Extension |
The destination extension for a parked call that has reached its timeout. Used in conjunction with Parked Call Timeout. |
|
IA Default User Configuration > Options |
|
PhonePrimaryFax |
Fax number |
"3177158114" |
Email Server Administrator program |
|
Phone Remote |
The phone number to use with the Available Forward status to forward calls to a remote number. |
"7657290931" |
CIC client > Configuration |
|
PhoneHome1 |
The user's primary home telephone number. |
"7657163861" |
IA > Personal Info > General page |
|
PhoneMobile |
The user's mobile phone number. |
"3177280352" |
IA > Personal Info > More Phone Numbers page |
|
Pick Up Held Call |
Indicates if the user has enabled the option to pick up the oldest held call when picking up the phone, unless there is an alerting call. |
"Yes" |
CIC client > Configuration > Calls page > Connect to Oldest Held Call When I Pick up the Phone |
|
Pop Client |
Opens the CIC client when a call alerts. |
"Yes" |
IA User Configuration > Client Notification |
|
PostalCode |
Postal code (ZIP code). |
"46268" |
Email Server Administrator program |
|
Private |
Permission to set a call as private. |
"Yes" |
IA User Configuration > Basic Security |
|
Publish Handlers |
Permission to publish handlers. |
"Yes" |
IA User Configuration > Basic Security |
|
Queue Identifier |
Looking up this attribute will return the fully qualified queue identifier; however, this attribute does not actually exist in the Windows NT registry. The formula for this string is "User Queue:" + the CIC username. |
"User Queue:StephenS" |
(Internal) |
|
Record |
Permission to record a call. |
"Yes" |
IA User Configuration > Basic Security
|
|
Require Forced Authorization Code |
Indicates whether or not a user's station phone allows toll calls without an authorization code. |
"Yes" |
IA User Configuration > Security Rights > User Rights 2 |
|
Ring Computer |
Audio alert through PC for incoming calls. |
"Yes" |
IA User Configuration > Client Notification
|
|
Ring Phone |
Telephone rings for incoming calls. |
"Yes" |
IA User Configuration > Client Notification
|
|
Screen Calls |
Requires callers to record their name so it can be displayed to the agent before the agent accepts the call. |
"Yes" |
IA Client Configuration Template > Follow Me page |
|
Show Config Page |
Permission to display Configuration page in CIC client.
|
"Yes" |
IA User Configuration > Basic Security |
|
Show Lines Queue Page |
Permission to display Lines Queue page in CIC client.
|
"Yes" |
IA User Configuration > Basic Security |
|
Show Report Page |
Permission to display Report page in CIC client.
|
"Yes" |
IA User Configuration > Basic Security |
|
Show Stations Queue Page |
Permission to display Stations Queue page in CIC client.
|
"Yes" |
IA User Configuration > Basic Security |
|
Show System Queue Page |
Permission to display System Queue page in CIC client.
|
"Yes" |
IA User Configuration > Basic Security |
|
Show Users Queue Page |
Permission to display Users Queue page in CIC client.
|
"Yes" |
IA User Configuration > Basic Security |
|
Show Workgroups Page |
Permission to display Workgroups page in CIC client.
|
"Yes" |
IA User Configuration > Basic Security |
|
Show Workgroups Queue Page |
Permission to display Workgroups Queue page in CIC client.
|
"Yes" |
IA User Configuration > Basic Security |
|
Skills |
The skills associated with a workgroup in the form of skill name, proficiency, and desire to use.
|
"Spanish|3|4||" |
IA Skill > Configuration |
|
SnCreated |
For system use only. Do not modify these values.
|
___________________ |
___________________ |
|
SnModified |
For system use only. Do not modify these values.
|
___________________ |
___________________ |
|
StateOrProvince |
State or province. |
"IN" |
Email Server Administrator program
|
|
Status DND |
Indicates whether the user's current status is a DND status. |
"Yes" |
CIC client interactions page.
|
|
Status Text |
The text of the user's status. |
"Do Not Disturb" |
CIC client interactions page.
|
|
Status Until Date |
If set, the date the user has set to return. |
"1998-12-7 00:00:00 |
CIC client interactions page.
|
|
Status Until Time |
If set, the time the user has set to return. |
"10:00:00 AM" |
CIC client interactions page.
|
|
StreetAddress |
Street address |
"1234 Abby Rd." |
Email Server Administrator program
|
|
surName |
Last name |
"Schiller" |
Email Server Administrator program
|
|
Title |
Title |
"Technical Communicator" |
Email Server Administrator program
|
|
View Line Queue List |
List of Line Queues this user can view in CIC client. |
"LineQueue1" "LineQueue2" |
IA User Configuration> Access Control
|
|
View Reports List |
List of Reports this user can view in CIC client. |
"[[All]]" "[Graph] Area Code" |
IA User Configuration> Access Control |
|
View Station Queue List |
List of Station Queues this user can view in CIC client. |
"[[All]]" "Line1Phone" "Fax1" |
IA User Configuration> Access Control |
|
View User Queue List |
List of User Queues this user can view in CIC client. |
"[[All]Administration]" "KevinK" "StephenS" |
IA User Configuration> Access Control |
|
View Workgroup List |
List of Workgroup Queues this user can view in CIC client. |
"Marketing" "Development" |
IA User Configuration> Access Control
|
|
View Workgroup Queue List |
List of Line Queues this user can view in CIC client. |
"Administration" "Support" |
IA User Configuration> Access Control
|
|
Whisper Tone Level |
Slider bar setting that indicates the volume of the whisper tone an agent hears when there is an ACD call to the workgroup. |
|
IA Default User Configuration > ACD Options |
|
Workgroups |
List of Workgroups of which user is a member. |
"Marketing" |
IA User Configuration> Workgroups
|
Workgroup
|
Attribute Name |
Description |
Example |
Set from... |
|
900 Service |
Permission to call 900 numbers. |
"No" |
IA Workgroup Configuration > Basic Security |
|
ACD Execute Transfer On User Transfer |
Invokes Transfer Action DDE command. |
"No" |
IA Workgroup Configuration > Actions |
|
ACL Admin |
Permission for members to view Admin Access page in IA. |
"Yes" |
IA Workgroup Configuration > Admin Access |
|
Active |
Indicates if workgroup is active or inactive. |
"Yes" |
IA Workgroup Configuration > Configuration |
|
Admin ACL Admin |
Permission for members to view Access Control page in IA. |
"Yes" |
IA Workgroup Configuration > Admin Access |
|
ACD Offering Action |
DDE action. |
|
|
|
Customize Client |
Permission to customize CIC client. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Date Created |
The date on which this workgroup key was created. |
"908400570" |
IA Workgroup Configuration > History |
|
Date Last Modified |
The date on which an attribute in this workgroup key was last modified. |
"913150263" |
IA Workgroup Configuration > History |
|
EmailAddress |
The mailbox into which voicemail for this workgroup is placed. |
"913150263" |
IA Workgroup Configuration > History |
|
Extension |
A unique (logical) extension number associated with this workgroup. |
"3" |
IA Workgroup Configuration > Configuration |
|
Has Queue |
Provides a queue into which calls can be placed. |
"Yes" |
IA Workgroup Configuration > Configuration |
|
International |
Permission to call international numbers. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Listen In |
Permission to use the Listen In button in CIC client. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Long Distance |
Permission to call long distance numbers. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Manager Handlers |
Permission to activate and deactivate handlers. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Master Admin |
Top level permissions in IA. |
"Yes" |
IA User Configuration > Admin Access |
|
Modify Workgroup Queue List |
Permission to modify a Workgroup Queue list in IA. |
"Marketing" "Development" |
IA User Configuration > Access Control > Modify Workgroup Queue |
|
Notes |
Notes typed on History page in IA. |
"This is a note." |
IA Workgroup Configuration > History |
|
Offering Call Timeout |
The number of seconds a call will alert before a handler takes over and performs special processing, such as voicemail. |
"0" |
IA Workgroup Configuration > Options |
|
Private |
Permission to set a call as private. |
"Yes" |
IA Workgroup Configuration > Basic Security
|
|
Publish Handlers |
Permission to publish handlers. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Queue Identifier |
Looking up this attribute will return the fully qualified queue identifier; however, this attribute does not actually exist in the Windows NT registry. The formula for this string is "Workgroup Queue:" + the CIC workgroup name. |
"Workgroup Queue:Marketing" |
(Internal) |
|
Record |
Permission to record a call. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Show Config Page |
Permission to display Configuration page in CIC client. |
"Yes" |
IA User Configuration > Basic Security |
|
Show Lines Queue Page |
Permission to display Lines Queue page in CIC client. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Show Report Page |
Permission to display Report page in CIC client. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Show Stations Queue Page |
Permission to display Stations Queue page in CIC client. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Show System Queue Page |
Permission to display System Queue page in CIC client. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Show Users Queue Page |
Permission to display Users Queue page in CIC client. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Show Workgroups Page |
Permission to display Workgroups page in CIC client. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
Show Workgroups Queue Page |
Permission to display Workgroups Queue page in CIC client. |
"Yes" |
IA Workgroup Configuration > Basic Security |
|
View Workgroup Queue List |
List of Workgroup Queues members of this workgroup can view in CIC client. |
"Marketing" "Development" |
IA Workgroup Configuration> Access Control |
|
snCreated |
For system use only. Do not modify these values. |
___________________ |
___________________ |
|
snModified |
For system use only. Do not modify these values. |
___________________ |
___________________ |
|
WorkGroup icon |
Icon displayed in CIC client |
"c:\test.ico" |
IA Workgroup Configuration > Configuration page |
|
Workgroup Ring Sound |
Sound played when a call alerts. |
"c:\test.wav" |
IA Workgroup Configuration > Configuration page |
|
Wrapup Status |
Status displayed during wrapup time. |
"Wrapping Up" |
IA Workgroup Configuration > Actions page |
|
Wrapup Time |
The number of seconds to allow a CIC client user to finish any work associated with the previous call before becoming available to receive a new call. |
"5" |
IA Workgroup Configuration > Actions page |
Workstation
|
Attribute Name |
Description |
Example |
Set from... |
|
900 Service |
Permission to call 900 numbers. |
"No" |
IA Station Configuration > Workstation Configuration |
|
Active |
Indicates if station is active or inactive. |
"Yes" |
IA Station Configuration > Workstation Configuration |
|
Board Number |
Type the number of the Dialogic station device interface board supporting this workstation. |
"9" |
IA Station Configuration > Workstation Configuration |
|
Channel |
SCBus Fax device channel number (only present if SCBus type fax device). |
"1" |
|
|
Date Created |
The date on which this station key was created. |
"908400570" |
IA Station Configuration > History |
|
Date Last Modified |
The date on which an attribute in this station key was last modified. |
"913150263" |
IA Station Configuration > History |
|
Driver |
|
|
|
|
Extension |
A unique (logical) extension number associated with this workstation. |
"5" |
IA Station Configuration > Workstation Configuration |
|
International |
Permission to call international numbers. |
"No" |
IA Station Configuration > Workstation Configuration |
|
Long Distance |
Permission to call long distance numbers. |
"No" |
IA Station Configuration > Workstation Configuration |
|
Notes |
Notes typed on History page in IA. |
"This is a note." |
IA Station Configuration > History |
|
Port Number |
The port number for this workstation. |
"9" |
IA Station Configuration > Workstation Configuration |
|
Queue Identifier |
Looking up this attribute will return the fully qualified queue identifier; however, this attribute does not actually exist in the Windows NT registry. The formula for this string is "Station Queue:" + the CIC station name. |
"Station Queue:STEPHENSPC" |
(Internal) |
|
Remote Phone Number |
|
|
|
|
Ring Always |
Determines whether station will ring for alerting calls. |
"Yes" |
IA Station Configuration > Workstation Configuration |
|
SnCreated |
For system use only. Do not modify these values. |
___________________ |
__________________ |
|
snModified |
For system use only. Do not modify these values.
|
___________________ |
__________________ |
|
Station Type |
Station type, i.e. workstation, stand alone phone, analog fax device, SCBus fax device, etc. |
"Workstation" |
IA Station Configuration > Workstation Configuration |
Line Key
|
Attribute Name |
Description |
Example |
Set from... |
|
Active |
Indicates if line is active. |
"Yes" |
IA Line Configuration > Configuration |
|
Board Number |
The voice board number associated with this analog line. |
"1" |
IA Line Configuration > Configuration |
|
Board Type |
Line card type. |
"Analog" |
IA > Insert new line wizard |
|
Caller ID Enabled |
Determines is caller ID is enabled for this line. |
"Yes" |
IA Line Configuration > Caller ID |
|
Caller ID Format |
One of three caller ID formats. |
"Class" or "ACLIP" or "CLIP" |
IA Line Configuration > Caller ID |
|
Date Created |
The date on which this line key was created. |
"908400570" |
IA Line Configuration > History |
|
Date Last Modified |
The date on which an attribute in this line key was last modified. |
"913150263" |
IA Line Configuration > History |
|
Direction |
Determines whether line accepts inbound, outbound, or both types of calls. |
"Inbound" or "Outbound" or "Both" |
IA Line Configuration > Configuration |
|
DNIS Enabled |
Determines whether line is DNIS enabled.
|
"Yes" |
IA Line Configuration > Caller ID |
|
Inband Transfer Enabled |
Determines whether flash hook transfers can be performed on this line. |
"Yes" |
IA Line Configuration > Configuration>CO Supports Flash Hook transfer |
|
Phone Number |
The phone number associated with this line. |
"555-1212" |
IA Line Configuration > Configuration |
|
Port Number |
The analog board port number where this line is plugged in. |
"1" |
IA Line Configuration > Configuration |
|
Prefix Digits |
The digits required by the CO for calls made on this line. |
"9" |
IA Line Configuration > Configuration |
|
Queue Identifier |
Looking up this attribute will return the fully qualified queue identifier; however, this attribute does not actually exist in the Windows NT registry. The formula for this string is "Line Queue:" + the CIC line name. |
"Line Queue:Line1" |
(Internal) |
|
Silence Auto Disconnect Enabled |
Determines whether CIC or CO evaluates silence as an autodisconnect. |
"Yes" |
IA Line Configuration > Configuration |
|
Silence Time |
The number of milliseconds to wait before disconnecting when silence is detected. |
"1000" |
IA Line Configuration > Configuration |
|
SMDI Enabled |
Determines whether PBX has enabled SMDI support on this line. |
"No" |
IA Line Configuration > SMDI |
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Voice Resource Only |
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snCreated |
For system use only. Do not modify these values.
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___________________ |
___________________ |
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snModified |
For system use only. Do not modify these values.
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___________________ |
___________________ |
Line Group Key
|
Attribute Name |
Description |
Example |
Set from... |
|
Date Created |
The date on which this line group key was created. |
"908400570" |
IA Line Group Configuration > History
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Date Last Modified |
The date on which an attribute in this line group was last modified.. |
"913150263" |
IA Line Group Configuration > History
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Lines |
List of lines included in this line group. |
"Line1" "Line2" "Line3" |
IA Line Group Configuration > Configuration
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Description |
A textual description for the line group. |
"This is a line group." |
IA Line Group Configuration > Configuration |
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snCreated |
For system use only. Do not modify these values.
|
___________________ |
___________________ |
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snModified |
For system use only. Do not modify these values.
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___________________ |
___________________ |
DnisDid Key
|
Attribute Name |
Description |
Example |
Set from... |
|
Digits |
The number the caller dials that associated with a certain queue identifier. (This number may not necessarily be the number dialed by the caller. The service provider may send a truncated number or a completely different number depending on the definition of service.) |
"8794343" |
System Configuration > DNIS/DID
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Queue Identifier |
The fully qualified queue identifier where the call is routed when the specified digits are dialed.
|
"Workgroup Queue:Marketing" |
System Configuration > DNIS/DID
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snCreated |
For system use only. Do not modify these values.
|
___________________ |
___________________
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snModified |
For system use only. Do not modify these values. |
___________________ |
___________________
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