Call to Non-System Queue Initiator

The purpose of the Call to Non-System Queue initiator is to start the handler System_CallOfferingNonSystemQueue and pass along information to that handler. A non-system queue is any queue other than the System queue including a user queue, a station queue, or a workgroup queue.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

Call

Object ID

Select {all}.

Notification Event

Select Call to Non System Queue.

Outputs

Call Identifier

The identifier for the object that started this handler. A Call Identifier is a value that stays the same throughout the life of a call.

Line Identifier

The identifier for the line that this call object came in on. The contents of this variable corresponds to one of the lines set up in Interaction Administrator. Line identifier could be null if the call is an intercom call.

Workstation Identifier

The identifier for the intended recipient of this call.

Called Party Number

The identifier for the number the caller dialed.

Note: For an analog phone, there is only one called party number per line. Other types of lines may have multiple telephone numbers per line.

Calling Party Number

If available, this identifier contains the number of the calling party.

Calling Party Name

If available, this identifier contains the name of the calling party.

Queue Identifier

The name of the queue on which this call has been placed. This could be a user queue, a station queue, or a workgroup queue.

Call Initiation Time

The time the call was received for external calls. The time the call was placed for internal calls.

Exit Paths

Start

This step always exits through the start path.